Throughout my career, I’ve advanced from Account Management roles to various senior positions, including Head of VIP and eventually Head of Global Operations. This progression allowed me to build and refine VIP programs, VIP specialisation, and market expansion across more than 50 brands in both start-ups and enterprise-level companies, scale VIP teams to become global powerhouses of 70+ VIP specialists strong, grow a conglomerate encompassing over 35 brands, and train hundreds of people globally on VIP best practices and strategies.
The shift to consultancy with WarriorLab marked a significant transformation. It broadened my perspective, engagement, and reach, enabling me to transcend the limitations of a single company and gain a holistic view of the industry. Consulting has opened the door to working with diverse organisations, identifying industry trends, and addressing consistent pain points.
Running a consultancy like WarriorLab requires not only a deep well of knowledge and expertise but also the strength of a dedicated and brilliant team. Our continued success and commitment to provide unparalleled insights and solutions are enabled through the collaborative efforts of our team members and our robust network of trusted professionals and strategic partners. Each project and connection in our network deepens our understanding and allows us to deliver value to our clients.
Within three years, WarriorLab has supported some of the largest global brands and nurtured startups into competitive and sustainable businesses through robust strong VIP strategies and operational excellence. We have carved out a niche in an industry that is increasingly competitive and receptive to external expertise, and this is only the beginning.
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